Thankeee’sai for waiting. This post took a bit longer than it should have. But since I’m reading a real heavy one – Coders at Work, next book review will follow not so fast. However I want to share another few thoughts with you.
PM Tips – Part 1 – sales, talking, clients
I was wondering – are there any concepts that make a difference between a good it project manager and a mediocre one? Was I able to make this transfer or am I still somewhere deep below the ocean?
Let’s try to take a look from a bird’s view – if it’s possible.
[readolog_blockquote ]You will have clients[/readolog_blockquote]
That’s the sad truth. You will have to deal with clients. This means – oh gosh! – talking to them, persuading them, selling services to them, explaining stuff to them. By no means you should feel like a sales manager, but you will always have verbal relationships, like it or not. You may not like it, you may even hate it and be worst misanthrope ever walked on earth, but you’ll have to deal with it. Even if you work as technical manager, or CTO or just for a company where clients, paying your company, are cleared by other people, regard your superior as your client.
Do the experiment, you will discover they act just the same… they wont understand most things you say, so you’ll have to explain, you’ll need to persuade and sell them everything (you need new chairs for your team? It’s kind of a sales process too!). This part of PM tips doesn’t suggest that you should be or have experience as active sales manager, however you should get used to similar sales processes.
[readolog_blockquote ]Clients don’t know what they want[/readolog_blockquote]
Most of the time this statement is true, unfortunately. On the other hand… this is 70-80% what you’re paid for. See why you should get familiar with your clients? Because it’s not completely true, that they don’t know what they want, in most cases they simply don’t know how they want it (meaning the software you’re creating) done. Some research should be done to extract exact numbers, but I would guess the ratio 40%-60%.
If you’ve done a few online shops you’ll probably know what to suggest to your customer next time. You won’t know every detail, your client either, but in this case your both percentage knowledge doesn’t work multiplicative, but convergent, thus, creating desired result.